REFUND POLICY
Thank you for choosing Libra Enterprise. We strive to ensure your satisfaction with our products and services. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy outlined below:
*1. Eligibility*
1.1. To be eligible for a refund, the product must meet one of the following criteria:
– It is damaged or defective upon receipt.
– It does not match the description provided on our website.
– It is the wrong item received due to an error on our part.
*2. Refund Process*
2.1. To initiate a refund for an eligible product, please contact our customer service team within 7 days of receiving your order.
2.2. You may be required to provide proof of purchase, such as an order confirmation or receipt, to process the refund.
2.3. Once your refund request is approved, we will provide you with instructions on how to return the product.
2.4. Upon receipt of the returned product, we will inspect it and notify you of the status of your refund.
*3. Refund Options*
3.1. If your refund is approved, we will issue a refund to the original payment method used for the purchase.
3.2. Please note that shipping and handling charges are non-refundable, and you will be responsible for any return shipping costs unless the return is due to our error.
*4. Damaged or Defective Products*
4.1. If you receive a damaged or defective product, please contact us immediately to arrange for a replacement or refund.
*5. Non-Refundable Items*
5.1. Change of mind or discretionary refunds are not applicable.
5.2. Certain products may not be eligible for refunds, including but not limited to customized or personalized items.
*6. Contact Us*
6.1. If you have any questions or concerns about our refund policy, please contact us at info@libra-enterprise.com
*7. Changes to this Refund Policy*
7.1. We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Thank you for your understanding. We appreciate your business and are committed to providing you with excellent service.